Returns and Refund Policy
Return Eligibility
- All items purchased from our website www.auraoflifeshop.com are eligible for return or exchange within 5-7 days of delivery.
- Items must be in their original condition, with all original packaging, tags, and accessories included.
- Items must be returned promptly, as outlined in the “Initiation of Return” section below.
Eligible Items
- All products sold on our website are eligible for return, except for those listed as non-returnable items (see below).
Initiation of Return
- To initiate a return, please contact our customer service team at info@auraoflifeshop.com or 9156669972 within 30 days of delivery.
- Please provide your order number, reason for return, and whether you would like to exchange or receive a refund.
- We will respond with a return merchandise authorization (RMA) number, which must be included on the outside of the returned package.
Return Order shipping
- You are responsible for the cost of return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping method and keeping a record of the tracking number.
Inspection and Processing
- Once we receive your returned package, we will inspect the item to ensure it is in its original condition.
- If the item is in its original condition, we will process your refund or exchange within 5-7 business days.
Refund Your Order in the Timeframe
- Refunds will be processed within 5-7 business days of inspection and approval.
- Refunds will be issued in the original form of payment.
Non-Returnable Items
- The following items are not eligible for return or exchange:
– Gift cards
– Personalized or customized items
– Final sale items
Exchanges
- If you would like to exchange an item, please contact our customer service team to initiate the process.
- Exchanges are subject to the availability of damaged or defective and may take up to 10 business days to process.
Damaged or Defective Items
- If your item is damaged or defective, please contact our customer service team within 5-7 days of delivery.
- We will provide a pre-paid return shipping label and process a replacement or refund within 5-7 business days.
Like or Dislike
- We understand that sometimes items may not fit or meet your expectations.
- If you’re not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.
Contact Information
- For any questions or concerns regarding returns or exchanges, please contact our customer service team at info@auraoflifeshop.com or 9156669972.
Note of Change of Policy
- We reserve the right to modify this Returns and Refund Policy at any time without notice.
- Changes will be effective immediately upon posting on our website.
- We encourage customers to review this policy regularly for updates.
- By purchasing from our website, you acknowledge that you have read and agree to our Returns and Refund Policy.